Reviews and Certification

Our Trustpilot Reviews

High quality products and excellent… High quality products and excellent service. Fast delivery. Nice packaging with labels that can be peeled off and easily placed on containers if preferred for keeping the products. The best products that I have found on the market compared to the same type of products from other suppliers. - Mila

Good range of organic flours Good range of organic flours, at a great price. Very efficient service and delivery. Products arrived with a personal note and a couple of organic dried apricots too - lovely touch! - Barbara

The product and the service Love the product and the service (my deliveries are always accompanied by a handwritten note) . Happy to be helping local business that are so dedicated like these guys are. - Beatriz

Organic products Love organic products. Excellent to have such a wide range to choose from. Quick delivery times. Highly recommended company for high quality organic products- Christine Watling

View all of our excellent reviews at our Trustpilot profile

Thames Organic is 5th top rated organic food store on Trustpilot

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Reviews via email

I’m so sorry to have taken a while to write a review - hope you’ve just got it now. I am very grateful indeed for the care you’ve taken to rectify that simple initial mistake over the dried tomato powder, not only ringing me personally to apologise but also with your very generous double replacement of the item. Everything about your organisation is impressive, and I do hope you’re managing to flourish as your deserve through these very difficult times. I’m afraid as I live on my own I won’t need to re-order for quite a while, but I’ll certainly be recommending you to friends.

Our Certification

To check our certificate online, you can go to

https://www.soilassociation.org/certification/find-a-licensee/search-for-a-licensee/

and search for Thames Organic

Handwritten Thank You Notes to Our Beloved Customers

Allergy

Our products are packed on premises that handles nuts, peanuts, seeds, cereals, soya & products containing gluten.

Our products are NOT suitable for people that have any type of food allergies.

FAQ

1. What makes Thames Organic products certified organic?

All our products are certified by the Soil Association, ensuring they are grown and processed according to strict organic standards, free from synthetic pesticides, artificial additives, and GMOs.

2. Where are Thames Organic products sourced from?

We carefully source our organic ingredients from trusted, ethical farms both in the UK and globally. Each supplier adheres to certified organic farming methods and sustainable practices.

3. Is your packaging eco-friendly?

Yes! Our packaging is resealable, BPA-free, and designed to minimize waste. We're committed to sustainability from product to packaging.

4. Are your products suitable for vegans and vegetarians?

Absolutely. All our products are 100% vegan and vegetarian friendly, with no animal-derived ingredients used in any part of production or packaging.

5. Do you offer free shipping?

We offer free UK shipping on orders above a certain value. Please check our Shipping Policy for details on delivery options and timelines.

6. How can I track my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking link. You can also log in to your account to check the status of your order.

7. What is your return or refund policy?

We offer a 14-day return policy on all unopened items. For more details, visit our Returns & Refunds page.

8. Can I buy your products in local stores?

Currently, our products are available exclusively online to maintain direct-from-source freshness and quality. We're expanding soon—stay tuned!

9. How should I store your products?

Keep products in a cool, dry place, and reseal them properly after use to maintain freshness and shelf life.

10. Do you offer bulk or wholesale purchases?

Yes, we provide bulk and wholesale options for businesses and health stores. Please contact us at support@thamesorganic.com for more information.

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